Susanna brings together industry experience and consultancy capabilities to unpack and solve for complex business issues. She has supported teams in managing business transformation, optimising business processes and implementing improvement initiatives.
Susanna has five years financial services experience in major Australian banks.
Her Focus Areas are in Customer and Service Experience Proposition; Operational Efficiency, Business Process Improvement and Stakeholder engagement.
Susanna holds a Bachelor of Commerce (Marketing and Finance) from University of New South Wales and Tier 2 RG146 Accreditation.