Jason is a customer experience management consultant, passionate about driving sustainable customer experience transformation and improvement. With Australian and international consulting experience, he has consulted to top tier clients across banking, insurance, telecommunications, retail, government, mining & resources, education and retail sectors.
His skills and experience include:
- Customer strategy, vision & transformation
- Target operating model design
- Customer channel strategy and operations
- Customer experience and service design
- Customer channel optimisation
- Customer research and insight
- Lean business process re-engineering
- Project and change management
Jason holds a Bachelor of Science qualification and a Master of Business Administration from Macquarie University, Sydney.